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  CommServ > Faculty And Staff > Cable Television Repair Responsibilities

Cable Television Repair Responsibilities

Campus departments and individuals are charged a monthly fee for access to the cable television system operated by Cox Communications, Santa Barbara, as indicated on our Rates page. Included in this fee is the maintenance of all components used to distribute the television signal, except your television set and the wiring within your building.

Television Set

Problems with television sets are the responsibility of the department using the equipment.

Television Wiring

Every television set is connected to the Cox Communications cable distribution system by wiring within a building and wiring between buildings. All wiring within buildings is the responsibility of the department(s) in that building. All wiring between buildings is the responsibility of Communications Services. If the wiring within a building is damaged, or otherwise fails, the department(s) is responsible for all expenses incurred to repair the problems. These repairs can be made by Communications Services technicians, any other campus department, or an off-campus vendor. If you want Communications Services to repair the wiring within a building, report the problem to our Help Desk at extension 8700. Communications Services will bill the repairs on a time and materials basis.

NOTE: All wiring within buildings must be installed or repaired in accordance with existing code and safety regulations, and must follow industry standards for attachments and terminations. Communications Services reserves the right to disconnect wiring installations that are non-standard and that are causing problems on the networks we maintain.

If the wiring between buildings is damaged or fails, Communications Services is responsible for all expenses incurred to repair the problem, and only Communications Services is authorized to make the repairs. Call our Help Desk at extension 8700 to report problems with wiring between buildings.

Cable Television Converter Box

If you are using Cox Premium or Digital services, you will have a converter box connected between the wiring outlet and the television set in your office. This converter box is the property of Cox Communications Santa Barbara. The agreement between UCSB and Cox for the provision of cable television on campus requires that Communications Services act as the agent for all Cox services, including maintenance. If you are having any problems with the converter box or basic television reception, call our Help Desk at extension 8700.




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Last modified: 10/2/2013