What is BORIS?
BORIS is the computer system that our department uses to maintain all information about the products and services we provide to our customers. Using BORIS, our staff can create and maintain customer account profiles, record the status of installation and repair requests, and process monthly billing. We provide online access to some functions of BORIS to our customers.
What can I do with BORIS?
BORIS allows our customers to do a variety of things: look at telephone and television charges for which they have already received billing statements, access their Trouble Ticket (request for repair) and Work Order (request for installation or change) records, and perform analyses of charges.
For instance, if you want to compare details of invoiced charges over several invoice periods, you should log in to BORIS, select the REPORTS main menu option, then click on the ANALYSIS tab. You will see a screen that lets you select the department, billing date range, charge types, and usage call types you would like to review. You can also choose your report output format (HTML, PDF, or Excel). When you have entered your criteria, click the RUN ANALYSIS link. An Analysis Summary will appear in the bottom portion of your screen, displaying all the subscribers whose charges match the criteria you entered for your report.
Next you should select some or all of the subscribers in the Analysis Summary, press the RUN button, and then press the EXECUTE REPORT button in the following screen. The resulting report will display all the details for the criteria and subscriber(s) you selected.
You can also print or download your information. Printable panes or windows in the BORIS interface include a small Printer icon in the upper left-hand corner of the pane or window. Some features (most reports, for example) are also available in a choice of formats: HTML, Adobe PDF, or Microsoft Excel. You can save both the Excel and PDF files to your computer.
Who can use BORIS?
BORIS is available only to our department's customers of telephone, television, and data services. Faculty and staff members who have a UCSBNetID can access data for services that are recharged to University Account Numbers to which they have been delegated access by their departmental security administrator.
What do I need before I can use BORIS?
You'll need a personal computer with a web browser, and a UCSBNetID and password. Your departmental security administrator will also need to give you access to specific accounts through the BORIS Maintenance/Contact Management screen.
BORIS supports most current browsers, and supports Internet Explorer 5.5 or higher.
Allow Popups: If you have a pop-up blocker on your web browser, please configure it to allow the BORIS website to use pop-up windows.
How do I get a UCSBNetID?
Visit the UCSB Directory Service for more information.
How do I access BORIS?
Go to the BORIS Login page on the Communications Services website and enter your UCSBNetID and password.
I am a Departmental Security Administrator (DSA). How do I authorize users for BORIS?
All logins to BORIS require that the user have a UCSBnetID and password. Information on obtaining a UCSBnetID can be found at the UCSB Directory website (follow the link to “UCSBNetID Account Management”). DSAs with UCSBnetIDs should already have authorization to log in to BORIS. If you are a DSA and have just established your UCSBnetID, you may need to contact us to have your UCSBnetID activated in BORIS.
Authorizing new users, known as “contacts," to access BORIS is now done inside BORIS, instead of through the previous Com-Plete ALLN01 system. You should log in with your UCSBnetID on the faculty and staff BORIS Login screen. Once logged in, click on the “Maintenance” link in the action bar in the upper right area of the screen. If it is not already selected, click on the “Contact Mgt.” tab. You must then select the department code to which you wish to add users (some DSAs have access to multiple departments).
Once you have selected your department, a list of existing contacts will appear on the screen. From this list, you can remove existing users by checking the box next to the individual's UCSBnetID and clicking on “Remove.”
To add new users, click on “Add Contact” in the upper left. You will be presented with an “Add Departmental Contact” screen which allows you to search for a person in the UCSB Directory. In the Search Results, check the “Add” box next to the name of the person you wish to add. If you want to allow the new contact to manage contacts for the department, you should also check the “Manage Contacts” box at the right. Finally, click the “Add” button at the bottom of the screen.
The newly added contact will initially be granted access to all account numbers in BORIS which are linked to the department code. This access level is represented by *-*-*-* in the “Account(s)” column. To change the user’s access permissions to only a specific set of accounts, click “Add Account” in the upper left of the screen. In the screen that appears, select the desired contact from the drop-down list, enter the specific account, or account mask wildcards, and click “Submit.”
After adding multiple account authorizations to a contact, multiple rows will be displayed in the contact list. Individual account authorizations for a contact may be removed by checking the box next to the UCSBnetID for that account row, and clicking “Remove” at the bottom of the screen. To completely remove a contact from BORIS, all rows for that user should be removed.
When is BORIS available for use?
BORIS is normally available for use 24 hours per day, except for planned outages and unplanned equipment failures.
When I try to log onto BORIS it wants to create a cookie. Why?
A cookie is a small, encrypted data string our server creates to contain your unique Identification Number as you move between some applications on our website. We use "non-persistent" cookies, which are stored in your computer's memory, only while your web browser is running on your computer. Once you close your browser application, the cookie is gone. A cookie cannot be used to access or otherwise compromise the data in your computer or on your hard drive.
Allow Cookies: You can choose to change your browser settings to disable cookies, but please be aware that cookies are required to use BORIS. If you disable cookies you will not be able to use BORIS.
Is the data sent between BORIS and my computer secure? Can someone else see it?
BORIS uses Secure Sockets Layer (SSL) technology to provide privacy, integrity, and authentication.
Privacy protects messages from being read by unintended recipients. SSL supports privacy by encrypting the data that is communicated between your computer and our website.
Integrity protects messages from being altered. If altered, messages cannot be decrypted correctly. SSL supports integrity by using the MD5 message-digest algorithm.
Authentication verifies that the person or machine on the other end of the connection is who it claims it is. SSL supports authentication by using certificates. When a browser connects to a server, the server presents its certificate. The browser then either accepts that certificate automatically (if it is included in the "site certificates" in the browser) or prompts the customer to decide whether to accept the certificate. The certificate allows the customer to be sure that the server is who it is claiming to be. We use certificates from GeoTrust, a leading provider of Public Key Infrastructure (PKI) and digital certificate solutions used by enterprises, websites, and consumers to conduct secure communications and transactions over the Internet and private networks.
Can I download data from BORIS to my computer?
Yes, you can download some data – including account usage, department usage, and analysis reports – in PDF or Excel format, and save them to your computer. Instructions are available in the BORIS Help files under "Reports."
Is there any help information available?
You can access the BORIS Help System from any screen after you've logged in to the system. Look for the button labeled HELP at the upper right of the screen.
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